1. All cancellations must be intimated to our head office on phone followed by a written confirmation via email. Telephonic cancellation will not be accepted as ‘Cancellation Request’.
2. If cancellation done prior to 15 days of outing 75% will be refunded.
3. If done prior to 10 days of outing 50% will be refunded.
4. After that no refund will be provided.
5. If Entire event cancelled by Small Steps Adventures, then refund will be processed within 7 to 10 business days of informing to the customer about cancellation of event.
5. Refunds initiated will be credited to the account/card from where the transaction had initiated.
6. Refund of amount will initiate after deducting the applicable cancellation Charges and service charge and both will be settled within 7 to 10 days of the day of cancellation request approved by Small Steps Adventures
